Alexander Technique Altrincham  |  Poiseworks  |  The Primrose Method

Your privacy matters to me. This page explains clearly and honestly what personal information I gather when you use this website or work with me, how I look after it, and what your rights are. I will never sell your data or use it for anything other than running my practice and supporting you.

This policy covers all services delivered under the Alexander Technique Altrincham, Poiseworks, and The Primrose Method names.

What information I hold about you

I only collect what I genuinely need. Here is what that looks like in practice:

1. Enquiries and messages: If you get in touch — by email, phone, or through a contact form — I will keep your name and contact details so I can respond to you. I do not add you to any mailing list without your explicit permission.

2. Bookings and appointments: Appointments are managed through Acuity, a GDPR-compliant booking platform. The information you provide when booking is held securely within that system. For insurance purposes, booking records are retained for eight years.

3. Course and programme enrolments: When you sign up for a course or programme — including The Primrose Method — I keep your enrolment details for the duration of the programme and for six months afterwards for administrative purposes.

4. Anything else: If you share information with me for a specific reason not covered above, I will use it only for that purpose and will not retain it beyond what is necessary.

5. Duration of data records: Data is generally stored for a period of 8 years, or as long as the client is attending Alexander Technique lessons

6. Please note the following points of the Privacy Policy for clients having Alexander Technique lessons:

7. Information stored: Information stored includes name, address, phone and email addresses, brief notes on relevant health issues, history of treatments or previous Alexander Technique lessons, and source of their referral.

8. Use of Data: Contact details are needed in case of emergency, or for changing/confirming appointment times as necessary. Health notes are for reference only. Data is not shared with any other individual, consultant or organisation without express permission of the individual. Analytics are not generally conducted.
   Right of access: Individuals can ask for a copy of the personal data retained about them and an explanation of how it is being used.

How I use website analytics

This website uses Google Analytics to help me understand how visitors find and use the site — for example, which pages are most visited and how long people spend on them. This data is fully anonymised; it does not identify you personally. Its only purpose is to help me improve the site. Use of Google Analytics is compliant with GDPR.

How I keep your data safe

Any personal data held on my devices is stored on password-protected computers. Any physical records are kept in locked storage. Access is limited to me personally, except where a third-party platform (such as Acuity) is involved, in which case that platform's own security standards apply.

Who I share your information with

I do not pass your personal data to any third party for commercial purposes, full stop. The only circumstances in which I might be required to share information are:

1. Where I am legally obliged to do so — for example, in response to a lawful request from a regulatory body or law enforcement agency.

2. Where disclosure is necessary to prevent or report fraudulent activity.

Cookies

Like most websites, this site uses cookies — small files placed on your device that help the site recognise your browser. You will be given a clear choice about cookies when you visit. You can adjust your preferences at any time. Everything is handled in line with GDPR requirements.

Your rights

Under UK GDPR you have the right to see the personal data I hold about you, to ask me to correct anything inaccurate, to request deletion in certain circumstances, and to object to your data being used for direct marketing. If you would like to exercise any of these rights, simply get in touch and I will help you promptly.

Get in touch

If you have any questions about this policy or about the data I hold, please contact me directly at andreahugat@gmail.com. I am always happy to talk things through.

 

Alexander Technique Altrincham  |  alexandertechniquealtrincham.co.uk  |  primrosemethod.co.uk

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